Shipping policy

Thank you for shopping with StitchVibe. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are processed after successful order confirmation.
• Orders are processed only on Monday to Friday during business hours.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

• Orders are usually dispatched within 1–3 business days.
• Estimated delivery time is 3–7 business days, depending on your location.
• Delivery timelines may vary due to courier service availability, weather conditions, festivals, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

• Once your order is shipped, you will receive the tracking details through SMS, WhatsApp, or email (where applicable).

Delivery

• Please ensure that your shipping address and contact number are correct while placing the order.
• StitchVibe is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order ID and clear photos of the product and package.
• We will review your request and provide a suitable resolution as per our Return & Refund Policy.